James volunteers as the board president of the London House HOA. About a third were directed at boards, and 11% complained about both boards and management companies. Rocky Mountain PBS and ProPublica obtained and reviewed 86 complaints submitted to the state HOA office through its online portal in the first half of the year and found more than 48% of them were directed at management companies. Management companies often have direct access to an association’s bank accounts, collect dues from homeowners, arrange for repairs and maintenance, and enforce the community’s rules by assessing fines and fees.Ī review of complaints submitted this year to the state HOA office shows homeowners targeted their ire at management companies more often than the resident-run boards that make decisions for their communities. State records show the majority of Colorado’s 10,000-plus HOAs hire professional companies to handle their community’s day-to-day needs, delegating a great deal of responsibility - and power - to them. “And yet we don’t seem to get any remedy for getting ripped off for $30,000.” “I feel like we have done every single thing we were supposed to do,” St. That’s because HOA managers, also known as “community association managers,” are no longer subject to any government oversight in Colorado. A few weeks later, it received an email reply it still struggles to understand: Like every other complaint received by the state HOA office this year, London House’s concerns could not be investigated. The board put together a detailed complaint, attaching the evidence it had gathered, and sent it to regulators. The office’s staff advised the board to file a complaint with the HOA office in the Colorado Department of Regulatory Agencies (DORA). Mastino reported the incident to police in Aurora, where the company’s office is located, but an investigator closed the case after police said the company failed for months to provide bank statements for the transaction, despite repeated requests.Ībout two months after its funds disappeared, the board reached out to the office of Denver’s district attorney for advice. James said the company has since refused to provide the HOA with its accounting records and has also yet to provide proof of the emailed invoice to the HOA. It was a payment so large that, under the community’s rules, the board would need to sign off on the expenditure and transactions, but the board told Rocky Mountain PBS and ProPublica that Mastino never asked. Records gathered by the HOA show the bank reached out to Mastino several days after it processed the payment because the community’s account was overdrawn, and Mastino authorized the bank to take $20,000 out of the community’s reserves to cover the transaction. The HOA said the transaction was so large it exceeded the balance of the association’s operating account, funded by monthly dues and other fees paid by owners of the building’s 65 units. James said he followed up with the bank, which told him that Mastino had reportedly paid $29,996 out of the HOA’s funds to a “fraudster” after receiving a “compromised email” with an invoice requesting immediate payment. We build relationships between boards, homeowners, and vendors to create a positive environment within the community.The company, Mastino Management, replied he should not use the card because the community’s account was restricted by the bank over “some fraud activity.” St. After several years of research for the right technology, we acquired software that sets us apart from everyone else and allows us to be better than the rest. No matter the size and style of your association, we can help you manage it! Whether you are a new developer, existing homeowner’s association or commercial association seeking professional guidance and services from an experienced Northern Colorado Fort Collins property management company can be a fast and effective way to get the job done. We work to treat your properties just like they are our own. Welcome to the human face of property management! First and foremost, our team at Onsite focuses on building lasting relationships with clients, and bringing a personal touch to our professional field. Fort Collins HOA Management Let Us Manage Your Fort Collins HOA Association
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